BPO Market in EU 2015-2019

2015-08-26
Price :
Published : Aug-2015
No. of Pages : 74

BPO is a segment of outsourcing that includes the subcontracting of the specific business process of an organization to third-party service providers. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. The BPO market in the EU is competitive and growing at a steady pace. The EU is becoming a prominent destination for BPO companies to expand their services due to the availability of skilled workforce. Cultural and language proximity among the EU countries facilitates BPO service providers to enhance their customer service. Operational efficiency and quality of service are the other major reasons for companies to outsource their business process to the EU.

The analysts forecast BPO market in EU to grow at a CAGR of 5.44% during the period 2014-2019.

Covered in this report

The report provides the present scenario and the growth prospects of the BPO market in EU for the period 2015-2019. The market can be categorized into three broad segments based on the following: application, end-users, and geography.

The report, BPO Market in EU 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. It covers the market landscape and its growth prospects in the coming years. The report includes a discussion of the key vendors operating in this market.

Key regions

  • Central and Eastern Europe
  • Western Europe

Key vendors

  • Accenture
  • Capgemini
  • IBM
  • Infosys
  • TCS

Other prominent vendors

  • 3i Infotech
  • Aegis
  • Aon Associates
  • Cognizant
  • Convergys
  • EXL
  • Firstsource
  • First Data
  • HCL
  • HP
  • Sitel
  • Wipro
  • WNS
  • Xerox
  • Xchanging

Market driver

  • Cost reduction and efficiency
  • For a full, detailed list, view our report

Market challenge

  • Data security
  • For a full, detailed list, view our report

Market trend

  • Cloud computing
  • For a full, detailed list, view our report

Key questions answered in this report

  • What will the market size be in 2019 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?
Filed in: Business, Services
Publisher : Technavio
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