Global BPO Market 2014-2018

Price :
Published : Jul-2014
No. of Pages : 81

Report Description

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

TechNavio’s analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.

Covered in this Report

The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.

TechNavio’s report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • EMEA
  • APAC

Key Vendors

  • Accenture Plc
  • Capgemini S.A.
  • Genpact Ltd.
  • IBM Corp.
  • Tata Consultancy Services Ltd.

Other Prominent Vendors

  • 3i Infotech Ltd.
  • Aditya Birla Nuvo Ltd.
  • Aegis Ltd.
  • Aon plc
  • Cognizant Technology Solutions Corp.
  • Convergys Corp.
  • EXLService Holdings Inc.
  • Firstsource Solutions Ltd.
  • HCL Technologies Ltd.
  • Hewlett-Packard Co.
  • Hinduja Global Solutions
  • Infosys Ltd.
  • Intelenet Global Services
  • NCO Financial Systems Inc.
  • Wipro Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corp.

Key Market Driver

  • Cost Effective Operations.
  • For a full, detailed list, view our report.

Key Market Challenge

  • Attrition.
  • For a full, detailed list, view our report.

Key Market Trend

  • Cloud-based BPO.
  • For a full, detailed list, view our report.

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report
03.1 Market Overview
03.2 Service Offerings

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05. Introduction

06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07. Market Segmentation by Application
07.1 Global BPO Market by Application 2013
07.2 Global CRM BPO Market
07.2.1 Market Size and Forecast
07.3 Global HR BPO Market
07.3.1 Market Size and Forecast
07.4 Global F&A BPO Market
07.4.1 Market Size and Forecast

08. Market Segmentation by End-users

09. Geographical Segmentation

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
17.3.1 Xerox Corp.
17.3.2 Hewlett-Packard Co.
17.3.3 Convergys Corp.
17.3.4 Wipro Ltd.
17.3.5 Cognizant
17.3.6 Infosys
17.3.7 Aon plc
17.3.8 NCO Financial Systems

18. Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 Cap Gemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 Genpact
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Services Segmentation by Revenue 2013
18.3.4 Services Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 IBM
18.4.1 Key Facts
18.4.2 Business Description
18.4.3 Business Segmentation
18.4.4 Revenue Segmentation by Business Segments
18.4.5 Revenue Segmentation by Business Operation
18.4.6 Revenue Comparison of Business Segments 2012 and 2013
18.4.7 Revenue Segmentation by Geography
18.4.8 Business Strategy
18.4.9 Key Developments
18.4.10 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Business Segmentation by Revenue 2013
18.5.4 Business Segmentation by Revenue 2012 and 2013
18.5.5 Geographical Segmentation by Revenue 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

Exhibit 1: Market Research Methodology
Exhibit 2: Global BPO Market Overview
Exhibit 3: Global BPO Market 2013-2018 (US$ billion)
Exhibit 4: Global BPO Market Segmentation by Application, 2013
Exhibit 5: Global CRM BPO Market 2013-2018 (US$ billion)
Exhibit 6: Global HR BPO Market 2013-2018 (US$ billion)
Exhibit 7: Global F&A BPO Market 2013-2018 (US$ billion)
Exhibit 8: Global BPO Market Segmentation by End-Users 2013
Exhibit 9: Global BPO Market by Geographical Segmentation 2013
Exhibit 10: Global BPO Market by Vendor Segmentation, 2013
Exhibit 11: Accenture: Business Segmentation by Revenue 2013
Exhibit 12: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 13: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 14: Cap Gemini: Business Segmentation by Revenue 2013
Exhibit 15: Cap Gemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 16: Cap Gemini: Geographical Segmentation by Revenue 2013
Exhibit 17: Genpact: Services Segmentation by Revenue 2013
Exhibit 18: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 19: Genpact: Geographical Segmentation by Revenue 2013
Exhibit 20: Business Segmentation of IBM Corp.
Exhibit 21: Revenue Segmentation of IBM Corp. 2013
Exhibit 22: Revenue Segmentation of IBM Corp. 2013
Exhibit 23: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 24: Revenue Segmentation of IBM Corp. by Geography 2013
Exhibit 25: TCS: Business Segmentation by Revenue 2013
Exhibit 26: TCS: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 27: TCS: Geographical Segmentation by Revenue 2013

Press Release

TechNavio Announces the Publication of its Research Report - Global BPO Market 2014-2018

TechNavio recognizes the following companies as the key players in the Global BPO Market : Accenture Plc, Capgemini S.A., Genpact Ltd., IBM Corp., Tata Consultancy Services Ltd., 3i Infotech Ltd., Aditya Birla Nuvo Ltd., Aegis Ltd., Aon plc, Cognizant Technology Solutions Corp., Convergys Corp., EXLService Holdings Inc., Firstsource Solutions Ltd.,HCLTechnologies Ltd., Hewlett-Packard Co., Hinduja Global Solutions, Infosys Ltd., Intelenet Global Services, NCO Financial Systems Inc., Wipro Ltd. , WNS (Holdings) Ltd., Xerox Corp.

Commenting on the report, an analyst from TechNavio’s team said: “Cloud technology is revolutionizing the mode of outsourcing business processes. With its usage, BPO clients can have instant access to applications on demand and eliminate the need to invest in IT infrastructure.  Though many BPO clients are still hesitant regarding its usage because of concerns of data security, return on investment, high initial investment, high cost of upgrades, maintenance, and acquiring a new project, several clients are increasingly adopting this technology in view of its disruptive levels of productivity improvement and business enablement. Some of the advantages associated with adopting a cloud-based BPO service are cost reduction, reliability, scalability, and agility.”

According to the report, cost-effectiveness of outsourcing certain capital and labor intensive operations is one of the major factors driving the growth of the market. These firms are increasingly outsourcing their back office functions that require more infrastructure, capital investment, and human resources. Outsourcing these functions enable the firms to improve efficiency of operations and cut costs though labor arbitrage.

Further, the report states that the future of the Global BPO market is, however, constrained by certain factors; the most important among them being the rising attrition rates. BPO jobs are mainly taken up on a temporary or part-time basis and hence the turnover rates of employees are very high.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Filed in: Information Technology
Publisher : Infiniti Research Limited
More Reports
Title Price Buy Now

Global Small Cell Market 2014-2018

Small cells are defined as low-powered radio access nodes that operate in licensed bands. They are mostly used in indoor and densely populated areas for providing better wireless network coverage. The coverage area of small cells varies from 32 feet to more than 3,280 feet, which is comparatively less than that of mobile macrocells. The types of small cells that are commonly used by telecom operators globally are femtocells, picocells, microcells, and metrocells. TechNavio's analysts forecast the Global Small Cell market to grow at a CAGR of 22.22 percent over the period 2013-2018. Covered in this Report The report covers the present scenario and the growth prospects of the Global Small Cell market for the period 2014-2018. The Global Small Cell market can be segmented based on en......
$2500

Global Smart Machines Market 2014-2018

A smart machine is a machine embedded with cognitive computing ability that uses artificial intelligence and machine learning algorithms to sense, learn, reason and interact with people in different ways. A smart machine can solve a problem accurately and precisely, and provide the desired output. The Manufacturing and Service sectors are the major end-users of smart machines. TechNavio's analysts forecast the Global Smart Machines market to grow at a CAGR of 19.78 percent over the period 2013-2018. Covered in this Report The Global Smart Machines market can be segmented into four products segments: Expert Systems, Autonomous Robots, Intelligent Virtual Assistants, and Others. TechNavio's report, the Global Smart Machines Market 2014-2018, has been prepared based on an in-depth......
$2500

Global Outdoor Advertising Market 2014-2018

Outdoor advertising is a format of advertising in which the focus is on the consumers when they are out of their home in public places, in transit, or in commercial location. It is a mass-market medium used for broad messages, branding, and support campaigns. The outdoor advertising spending is split between physical and digital. Traditional physical outdoor media includes billboards, street furniture, transit displays, and commercial displays. Digital outdoor media includes any outdoor advertising media that is connected to networks such as smart billboards. TechNavio's analysts forecast the Global Outdoor Advertising market to grow at a CAGR of 5.75 percent over the period 2013-2018. Covered in this Report This report covers the present scenario and the growth prospects of the G......
$2500

Global SSL Certification Market 2014-2018

SSL Security is a protocol for secure transmission of private documents between a web browser and a web server. SSL helps in creating an encrypted bridge between a web server and a web browser, and allows transmission of information without data loss. This is done with the help of a cryptographic system that uses a public key and a private key to encrypt the data. SSL certificates are provided by the SSL CA. Once the CA validates an organization, an SSL certificate is installed on the web server of the organization. An SSL certificate digitally incorporates a cryptographic key into the organization's details. SSL certificates help organizations gain online customers' confidence for secure transactions. TechNavio's analysts forecast the Global SSL Certification market to grow at a CAGR o......
$2500

Global Electronic Design Automation (EDA) Market 2014-2018

Electronic design automation or EDA comprises software tools that are used for designing electronic systems such as PCBs and ICs. EDA enables electrical engineers (hardware engineers) and computer engineers (software engineers) to design, analyze, and simulate the semiconductor chips. It also encompasses algorithms and methodologies for the design of VLSI circuits. Various EDA tools available in the market today are used to design and develop complicated and large-scale circuits that are then used in products across the industries. EDA tools help semiconductor and electronic products manufacturing companies by reducing product development time and increasing the accuracy of design. TechNavio's analysts forecast the Global Electronic Design Automation market to grow at a CAGR of 9.93 per......
$2500

Global PC Peripherals Market 2014-2018

A PC peripheral is a component/device that can be connected to a PC either externally/internally to enhance its performance/capabilities. However, any component that is a part of a PC is not termed as a peripheral; it is the physical part added to the enhanced performance of PC. For instance, devices such as mouse, keyboards, printers, scanners, modems, and routers are known as PC peripherals. TechNavio's analysts forecast the Global PC Peripherals market to grow at a CAGR of 7.17 percent over the period 2013-2018. Covered in this Report This report covers the present scenario and the growth prospects of the Global PC Peripherals market for the period 2014-2018. This report covers the entire range of PC peripherals including keyboards, printers, and other peripherals. The repor......
$2500

Global Computer Numerical Control (CNC) Solutions Market 2014-2018

Computer numerical control (CNC) solutions are effective and efficient motion control systems that provide high-speed and accurate execution of machining processes. These systems are deployed in industries to develop quality products. They have high data-processing capabilities and are equipped with high-speed microprocessors to deliver high-precision machining capabilities with integrated safety functions for a fool proof and safe working environment with enhanced productivity. These solutions are adopted by companies across industries such as Aerospace and Defense, Automotive, Industrial Machinery, Healthcare, Electrical and Electronics, and Consumer Products. These industries use solutions for applications such as turning, milling, stamping, forming, grinding, polishing, woodworking, pu......
$2500

Global Location Analytics Market 2014-2018

Location analytics is the process that organizes and understands complex development through the use of geographical information available in all types of data. Location analytics helps businesses work efficiently and identify unique geographies for better visibility of market. The analytic tool or geographic information system (GIS) tools enable organizations to collect, store, analyze, and visualize data. It is used to measure optimal locations for operating business, providing services, and segmenting the target market. Location analytics is used to integrate the information of geographical component into business intelligence processes. With the ability to visualize and interact with data, end-users can recognize patterns and connections that may not be unveiled with chart and graphs. ......
$2500

Global Interactive Voice Response (IVR) System Market 2014-2018

IVR system is the technology used to interact with callers to collect information and route calls to the respective recipient. In addition, it is a technology used for improving the return on investment (ROI) on contact center investments. The IVR system applications offer customer self-service that helps in reducing the dependence on live agents for resolving customer service issues. TechNavio's analysts forecast the Global IVR System market to grow at a CAGR of 11.86 percent over the period 2013-2018. Covered in this Report This report covers the present scenario and the growth prospects of the Global IVR System market for the period 2014-2018. The report considers revenue generated from the following: Outbound services Inbound services The report also considers the seg......
$2500

Global Contact Center Market 2014-2018

A contact center is the central point in an enterprise from which all customer contacts are managed. A contact center plays a prominent role within enterprise wide customer management strategies. Currently, contact centers are embracing new technologies to offer a multichannel experience. This results in a coherent customer experience and meeting customer expectations with advanced levels of interactions channels. It helps client firms to increase their operational efficiency, enhance customer experience, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run. TechNavio's analysts forecast the Global Contact Center market will g......
$2500