Global BPO Market 2014-2018

2014-07-30
Price :
Published : Jul-2014
No. of Pages : 81

Report Description

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

TechNavio’s analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.

Covered in this Report

The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.

TechNavio’s report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • EMEA
  • APAC

Key Vendors

  • Accenture Plc
  • Capgemini S.A.
  • Genpact Ltd.
  • IBM Corp.
  • Tata Consultancy Services Ltd.

Other Prominent Vendors

  • 3i Infotech Ltd.
  • Aditya Birla Nuvo Ltd.
  • Aegis Ltd.
  • Aon plc
  • Cognizant Technology Solutions Corp.
  • Convergys Corp.
  • EXLService Holdings Inc.
  • Firstsource Solutions Ltd.
  • HCL Technologies Ltd.
  • Hewlett-Packard Co.
  • Hinduja Global Solutions
  • Infosys Ltd.
  • Intelenet Global Services
  • NCO Financial Systems Inc.
  • Wipro Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corp.

Key Market Driver

  • Cost Effective Operations.
  • For a full, detailed list, view our report.

Key Market Challenge

  • Attrition.
  • For a full, detailed list, view our report.

Key Market Trend

  • Cloud-based BPO.
  • For a full, detailed list, view our report.

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report
03.1 Market Overview
03.2 Service Offerings

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05. Introduction

06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07. Market Segmentation by Application
07.1 Global BPO Market by Application 2013
07.2 Global CRM BPO Market
07.2.1 Market Size and Forecast
07.3 Global HR BPO Market
07.3.1 Market Size and Forecast
07.4 Global F&A BPO Market
07.4.1 Market Size and Forecast

08. Market Segmentation by End-users

09. Geographical Segmentation

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
17.3.1 Xerox Corp.
17.3.2 Hewlett-Packard Co.
17.3.3 Convergys Corp.
17.3.4 Wipro Ltd.
17.3.5 Cognizant
17.3.6 Infosys
17.3.7 Aon plc
17.3.8 NCO Financial Systems

18. Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 Cap Gemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 Genpact
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Services Segmentation by Revenue 2013
18.3.4 Services Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 IBM
18.4.1 Key Facts
18.4.2 Business Description
18.4.3 Business Segmentation
18.4.4 Revenue Segmentation by Business Segments
18.4.5 Revenue Segmentation by Business Operation
18.4.6 Revenue Comparison of Business Segments 2012 and 2013
18.4.7 Revenue Segmentation by Geography
18.4.8 Business Strategy
18.4.9 Key Developments
18.4.10 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Business Segmentation by Revenue 2013
18.5.4 Business Segmentation by Revenue 2012 and 2013
18.5.5 Geographical Segmentation by Revenue 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

Exhibit 1: Market Research Methodology
Exhibit 2: Global BPO Market Overview
Exhibit 3: Global BPO Market 2013-2018 (US$ billion)
Exhibit 4: Global BPO Market Segmentation by Application, 2013
Exhibit 5: Global CRM BPO Market 2013-2018 (US$ billion)
Exhibit 6: Global HR BPO Market 2013-2018 (US$ billion)
Exhibit 7: Global F&A BPO Market 2013-2018 (US$ billion)
Exhibit 8: Global BPO Market Segmentation by End-Users 2013
Exhibit 9: Global BPO Market by Geographical Segmentation 2013
Exhibit 10: Global BPO Market by Vendor Segmentation, 2013
Exhibit 11: Accenture: Business Segmentation by Revenue 2013
Exhibit 12: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 13: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 14: Cap Gemini: Business Segmentation by Revenue 2013
Exhibit 15: Cap Gemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 16: Cap Gemini: Geographical Segmentation by Revenue 2013
Exhibit 17: Genpact: Services Segmentation by Revenue 2013
Exhibit 18: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 19: Genpact: Geographical Segmentation by Revenue 2013
Exhibit 20: Business Segmentation of IBM Corp.
Exhibit 21: Revenue Segmentation of IBM Corp. 2013
Exhibit 22: Revenue Segmentation of IBM Corp. 2013
Exhibit 23: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 24: Revenue Segmentation of IBM Corp. by Geography 2013
Exhibit 25: TCS: Business Segmentation by Revenue 2013
Exhibit 26: TCS: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 27: TCS: Geographical Segmentation by Revenue 2013

Press Release

TechNavio Announces the Publication of its Research Report - Global BPO Market 2014-2018

TechNavio recognizes the following companies as the key players in the Global BPO Market : Accenture Plc, Capgemini S.A., Genpact Ltd., IBM Corp., Tata Consultancy Services Ltd., 3i Infotech Ltd., Aditya Birla Nuvo Ltd., Aegis Ltd., Aon plc, Cognizant Technology Solutions Corp., Convergys Corp., EXLService Holdings Inc., Firstsource Solutions Ltd.,HCLTechnologies Ltd., Hewlett-Packard Co., Hinduja Global Solutions, Infosys Ltd., Intelenet Global Services, NCO Financial Systems Inc., Wipro Ltd. , WNS (Holdings) Ltd., Xerox Corp.

Commenting on the report, an analyst from TechNavio’s team said: “Cloud technology is revolutionizing the mode of outsourcing business processes. With its usage, BPO clients can have instant access to applications on demand and eliminate the need to invest in IT infrastructure.  Though many BPO clients are still hesitant regarding its usage because of concerns of data security, return on investment, high initial investment, high cost of upgrades, maintenance, and acquiring a new project, several clients are increasingly adopting this technology in view of its disruptive levels of productivity improvement and business enablement. Some of the advantages associated with adopting a cloud-based BPO service are cost reduction, reliability, scalability, and agility.”

According to the report, cost-effectiveness of outsourcing certain capital and labor intensive operations is one of the major factors driving the growth of the market. These firms are increasingly outsourcing their back office functions that require more infrastructure, capital investment, and human resources. Outsourcing these functions enable the firms to improve efficiency of operations and cut costs though labor arbitrage.

Further, the report states that the future of the Global BPO market is, however, constrained by certain factors; the most important among them being the rising attrition rates. BPO jobs are mainly taken up on a temporary or part-time basis and hence the turnover rates of employees are very high.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Filed in: Information Technology
Publisher : Infiniti Research Limited
More Reports
Title Price Buy Now

The Chinese Smartphone Industry, 1Q 2015

This report presents a recent review of the Chinese smartphone industry in the first quarter of 2015. The report includes shipment volume of major smartphone branded vendors in China, breakdowns of each vendor's shipment volume share by chipset maker, application processor model, ASP, panel size, camera pixel, resolution, as well as 3G and 4G technologies. The report also examines major chipset makers' product mix for smartphones sold in China. The report finds that the Chinese smartphone industry's shipment volume reached around 94.4 million units in the first quarter of 2015, down 10.1% sequentially, with a total number of 273 models launched during this quarter. Shipping around 14.2 million units of smartphones, Xiaomi beat Apple and reclaimed the throne of the Chinese smartphone mar......
$2800

Global Industrial Cyber Security Market 2015-2019

Cyber threats are internet-based attempts that disrupt or damage IT systems and hack critical information using spyware, malware, and phishing. The major attacks seen in the utilities and manufacturing plants include phishing, watering hole, Stuxnet malware, DoS, and brute-force. Cyber security solutions help organizations detect, monitor, report, and counter cyber threats and maintain the confidentiality of IT systems. They maintain the integrity and confidentiality of IT systems, SCADA, and industrial control systems of organizations. Companies are increasingly adopting cyber security solutions to protect critical data or any digital asset stored in a computer or any digital memory device. The analysts forecast global industrial cyber security market to grow at a CAGR of 14.17% over t......
$2500

Global Synchronous E-learning Market 2015-2019

Synchronous e-learning refers to real-time of online learning using tools such as chat, instant messaging, and video conferencing. It has immense opportunities for growth in the education as well as the corporate sectors. Corporates can train and update their employees on-line about product launches, business strategies, and other official communications. It benefits the education sector by enabling interaction between teachers and students in a virtual environment. It improves accessibility for geographically dispersed students and employees. With improvements in synchronous e-learning technologies, it is set to become an integral part of every industry. The analysts forecast global synchronous e-learning market to grow at a CAGR of 18.86% over the period 2014-2019. Covered in th......
$2500

Global Mobile Music Streaming Market 2015-2019

Mobile music streaming refers to the service that enables users to stream and listen to music/songs using a device connected to the Internet. Service providers purchase digital rights from music recording companies and based on the subscription type, users can access tracks listed on the service provider's application and website. Many service providers offer online radio streaming services. The user can also download music and playlists directly to their devices for offline listening on the go without using the Internet. The analysts forecast global mobile music streaming market to grow at a CAGR of 28.07% over the period 2014-2019. Covered in this Report This report covers the present scenario and growth prospects of the global mobile music streaming market for the period 2015-2......
$2500

Global Mobile Entertainment Market 2015-2019

Mobile entertainment refers to a wide range of entertainment activities, such as games, music, and TV, which can be accessed on mobile devices. With the growing number of mobile devices, it has gained popularity and has become an essential part of everyday activities. Vendors in this market offer free-to-use (including in-app purchase and advertisement revenue) and pay-per-use revenue models. For instance, games are available on both free-to-play as well as paid versions, whereas services related to mobile TV are on a pay-to-use basis. The analysts forecast global mobile entertainment market to grow at a CAGR of 17.82% over the period 2014-2019. Covered in this Report This report covers the present scenario and growth prospects of the global mobile entertainment market for the per......
$3000

Global Cloud Mobile Music Services Market 2015-2019

The music industry is undergoing a digital revolution driven by cloud-based online music, where consumers can access music anytime from anywhere. The industry is moving from a la carte ownership model toward subscription and ad-supported music, which would change consumers' listening habit and would prompt them to experiment more with new music. This would result in an extended reach of music to a wider population. Cloud is one of the promising technology for many music service providers to store and enable access to its customers worldwide. It enables consumers with legal access to online music and is rapidly being adopted as a music proliferation model because it enhances portability, enabling subscribers to access digital content stored in remote servers irrespective of the device us......
$2500

Global Consumer NAS Market 2015-2019

NAS is a server-based storage system that enables file sharing between enterprise users. It is an independent network node in the LAN that consists of individual IP addresses. In a consumer and SOHO environments, NAS devices are used to create backup and share files among multiple devices. There are several other functionalities of NAS in these environments, which include multimedia streaming. In a consumer environment, NAS devices are used to store and share files such as photos, music, and movies among users. It also facilitates the access of these files through mobile devices connected to the NAS appliances. It offers high performance storage compared to that of DAS and external hard drives. In a SOHO environment, NAS appliances are used to share office files among 5-20 users. It ......
$2500

Global AEC Market 2015-2019

AEC solution facilitates in the designing of large and complex commercial, residential, and industrial buildings. This solution includes BIM, CAD-based design solution, design analysis solution, and collaboration and management solution. It is a full package solution and takes into consideration from initial building design phase to the last manage phase. It improves the efficiency of construction and engineering processes by providing two-dimensional as well as three-dimensional simulation models to end-users for analysis. Architects, engineers, contractors, and owners are the end-users of AEC solution. The reduction of capital cost and time in the construction of building through AEC solution contributed to the wide adoption of such solution. The analysts forecast global AEC market to......
$2500

DM Market in Japan 2015-2019

Digital manufacturing (DM) is a sub-segment of the product lifecycle management software. It improves the overall efficiency of the production by defining the optimization of manufacturing processes, managing data in the product development cycle, and supporting effective collaboration within the organization. DM software provides and supports process planning, factory modeling, visualization and simulation of operations, human factor analysis, and collaborative communication. It helps manufacturing companies to improve their production efficiency reducing production time and manufacturing expenses. The analysts forecast DM market in Japan to grow at a CAGR of 7.70% over the period 2014-2019. Covered in this Report The DM market in Japan can be segmented into seven end-user segmen......
$2500

Enterprise ICT Spending Market in Australia 2015-2019

The optimistic economic scenario in Australia is providing a conducive environment for the adoption of advanced technologies such as ICT. The adoption and effective utilization of ICT services has facilitated innovations in advanced environmental management solutions; diagnostic and preventative healthcare techniques; and detecting, responding, and recovering from natural disasters and emergencies. The analysts forecast enterprise ICT spending in Australia to grow at a CAGR 3.94% over the period 2014-2019. Covered in this Report This report covers the present scenario and the growth prospects of the enterprise ICT spending in Australia for the period 2015-2019. Enterprise ICT spending in Australia is categorized into three: hardware, software, and IT and communication services. Th......
$3000