Global BPO Market 2014-2018

2014-07-30
Price :
Published : Jul-2014
No. of Pages : 81

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

TechNavio’s analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.

Covered in this Report

The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.

TechNavio’s report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • EMEA
  • APAC

Key Vendors

  • Accenture Plc
  • Capgemini S.A.
  • Genpact Ltd.
  • IBM Corp.
  • Tata Consultancy Services Ltd.

Other Prominent Vendors

  • 3i Infotech Ltd.
  • Aditya Birla Nuvo Ltd.
  • Aegis Ltd.
  • Aon plc
  • Cognizant Technology Solutions Corp.
  • Convergys Corp.
  • EXLService Holdings Inc.
  • Firstsource Solutions Ltd.
  • HCL Technologies Ltd.
  • Hewlett-Packard Co.
  • Hinduja Global Solutions
  • Infosys Ltd.
  • Intelenet Global Services
  • NCO Financial Systems Inc.
  • Wipro Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corp.

Key Market Driver

  • Cost Effective Operations.
  • For a full, detailed list, view our report.

Key Market Challenge

  • Attrition.
  • For a full, detailed list, view our report.

Key Market Trend

  • Cloud-based BPO.
  • For a full, detailed list, view our report.

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?
Filed in: Information Technology
Publisher : Technavio
More Reports
Title Price Buy Now

Nicaragua: Country Intelligence Report

Nicaragua: Country Intelligence Report Summary "Nicaragua: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Nicaragua today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV segments, as well as a review of key regulatory trends. Nicaragua's telecom and pay-TV services market will grow from an estimated $698.6m in 2017 to $705.8m by 2022 at a CAGR of 0.2% over 2017-2022 (5.2% in local currency) driven by projected growth in mobile data and pay-TV ......
$990

Italy: Country Intelligence Report

Italy: Country Intelligence Report Summary "Italy: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Italy today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV segments, as well as a review of key regulatory trends. The telecom service revenue growth in Italy over 2017-2022 will be driven by the mobile data, fixed broadband and pay-TV segments. Mobile data will be the largest revenue-contributing segment over 2017-2022, driven by rising consumpt......
$990

Vietnam: Country Intelligence Report

Vietnam: Country Intelligence Report Summary "Vietnam: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Vietnam today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV segments, as well as a review of key regulatory trends. Vietnam's telecom and pay-TV services market will grow from a recorded $7.2bn (D160trn) in 2017 to $7.6bn (D194trn) by 2022 at a CAGR of 1.0% (3.6% in D) over 2017-2022, driven by projected growth in mobile data and fixed broad......
$990

Ghana: Country Intelligence Report

Ghana: Country Intelligence Report Summary "Ghana: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Ghana today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband and mobile segments, as well as a review of key regulatory trends. Ghana's total telecom service market will grow from $1.4bn in 2017 to an estimated $1.5bn in 2022 at a CAGR of 1.0%, mainly driven by mobile data and fixed broadband segments. While mobile voice was the largest revenue contributor to the total......
$990

Oman: Country Intelligence Report

Oman: Country Intelligence Report Summary "Oman: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Oman today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband and mobile markets, as well as a review of key regulatory trends. Total telecommunications revenue will grow from $2.0bn in 2017 to $2.8bn by 2022 at a CAGR of 6.8% over 2017-2022, mainly driven by growth in mobile data and fixed broadband revenue. Mobile data will be the largest revenue-contributing segment in ......
$990

Strategic Focus Report – Enterprise IT Security

Strategic Focus Report: Enterprise IT Security Summary GlobalData's "Strategic Focus Report: Enterprise IT Security", analyzes the current trends, drivers, and inhibitors impacting the enterprise IT security market. The report outlines the evolution of enterprise IT security, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData's view of the revenue opportunities in the enterprise IT security market through to 2021, highlighting the market size and growth by technology, geography, sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises' investment priorities in the enterprise IT security. This product covers the latest trends in the enterprise IT security market, coupled w......
$2995

Pay TV Market in Israel to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues

Pay TV Market in Israel to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues Summary GlobalData's report "Pay TV Market in Israel to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues" is built using extensive market research carried out in telecommunication and media services market of Israel. The report provides holistic historical and future prospects of Pay TV Service Penetration, Adoption by Technology (DTH/Satellite, IPTV and Mobile TV), by Operator and by Accounts Type (Cable, Analog and Digital), Market Share analytics of Operators and Technology use and overall market revenues from 2012 to 2021, Where ever applicable. Apart from Subscriber's volume and revenues, the re......
$995

Pay TV Market in Australia to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues

Pay TV Market in Australia to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues Summary GlobalData's report "Pay TV Market in Australia to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues" is built using extensive market research carried out in telecommunication and media services market of Australia. The report provides holistic historical and future prospects of Pay TV Service Penetration, Adoption by Technology (DTH/Satellite, IPTV and Mobile TV), by Operator and by Accounts Type (Cable, Analog and Digital), Market Share analytics of Operators and Technology use and overall market revenues from 2012 to 2021, Where ever applicable. Apart from Subscriber's volume and revenue......
$995

Strategic Focus Report – Cloud Computing

Strategic Focus Report: Cloud Computing Summary GlobalData's "Strategic Focus Report: Cloud Computing", analyzes the current trends, drivers, and inhibitors impacting the cloud computing market. The report outlines the evolution of cloud computing, and identifies and assesses the best performing vendors in the market. This report also presents GlobalData's view of the revenue opportunities in the public cloud computing market through to 2021, highlighting the market size and growth by technology, geography, sector and size band. Moreover, following in-depth ICT decision maker surveys, the report outlines enterprises' investment priorities in the cloud computing domain. This product covers the latest trends in the cloud computing market, coupled with insight into the vendor landsca......
$2995

Pay TV Market in Italy to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues

Pay TV Market in Italy to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues Summary GlobalData's report "Pay TV Market in Italy to 2021: Service Adoption and Market Share Analytics by Operator and Technology, ARPS and Overall Revenues" is built using extensive market research carried out in telecommunication and media services market of Italy. The report provides holistic historical and future prospects of Pay TV Service Penetration, Adoption by Technology (DTH/Satellite, IPTV and Mobile TV), by Operator and by Accounts Type (Cable, Analog and Digital), Market Share analytics of Operators and Technology use and overall market revenues from 2012 to 2021, Where ever applicable. Apart from Subscriber's volume and revenues, the repor......
$995