Global BPO Market 2014-2018

Price :
Published : Jul-2014
No. of Pages : 81

Report Description

BPO is a segment of outsourcing, which consists of subcontracting the business processes of an organization to a third-party vendor that has expertise in required domains. It is an effective strategy of delegating one or more business activities to external companies (vendors), which, in turn, administer and manage the selected activity, based on defined and measurable performance criteria. It helps client firms to increase their operational efficiency, concentrate on their core competencies, reduce time to market, obtain access to fresh talent and experience along with latest technologies, and build an organization with an economical cost structure in the long run.

TechNavio’s analysts forecast the Global BPO market will grow at a CAGR of 5.63 percent over the period 2013-2018.

Covered in this Report

The Global BPO market can be segmented on the basis of BPO applications into the following: CRM, F&A, HR and Others that include procurement, and engineering and R&D BPO functions. The report also discusses in detail the market spending across end-user segments and covers the spending across key geographical regions in the market.

TechNavio’s report, the Global BPO Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report also covers the Global BPO market landscape and its growth prospects in the coming years and also includes a discussion of the key vendors operating in this market.

Key Regions

  • Americas
  • EMEA
  • APAC

Key Vendors

  • Accenture Plc
  • Capgemini S.A.
  • Genpact Ltd.
  • IBM Corp.
  • Tata Consultancy Services Ltd.

Other Prominent Vendors

  • 3i Infotech Ltd.
  • Aditya Birla Nuvo Ltd.
  • Aegis Ltd.
  • Aon plc
  • Cognizant Technology Solutions Corp.
  • Convergys Corp.
  • EXLService Holdings Inc.
  • Firstsource Solutions Ltd.
  • HCL Technologies Ltd.
  • Hewlett-Packard Co.
  • Hinduja Global Solutions
  • Infosys Ltd.
  • Intelenet Global Services
  • NCO Financial Systems Inc.
  • Wipro Ltd.
  • WNS (Holdings) Ltd.
  • Xerox Corp.

Key Market Driver

  • Cost Effective Operations.
  • For a full, detailed list, view our report.

Key Market Challenge

  • Attrition.
  • For a full, detailed list, view our report.

Key Market Trend

  • Cloud-based BPO.
  • For a full, detailed list, view our report.

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?

Table of Contents

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report
03.1 Market Overview
03.2 Service Offerings

04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology

05. Introduction

06. Market Landscape
06.1 Market Overview
06.2 Market Size and Forecast
06.3 Five Forces Analysis

07. Market Segmentation by Application
07.1 Global BPO Market by Application 2013
07.2 Global CRM BPO Market
07.2.1 Market Size and Forecast
07.3 Global HR BPO Market
07.3.1 Market Size and Forecast
07.4 Global F&A BPO Market
07.4.1 Market Size and Forecast

08. Market Segmentation by End-users

09. Geographical Segmentation

10. Buying Criteria

11. Market Growth Drivers

12. Drivers and their Impact

13. Market Challenges

14. Impact of Drivers and Challenges

15. Market Trends

16. Trends and their Impact

17. Vendor Landscape
17.1 Competitive Scenario
17.2 Market Share Analysis 2013
17.3 Other Prominent Vendors
17.3.1 Xerox Corp.
17.3.2 Hewlett-Packard Co.
17.3.3 Convergys Corp.
17.3.4 Wipro Ltd.
17.3.5 Cognizant
17.3.6 Infosys
17.3.7 Aon plc
17.3.8 NCO Financial Systems

18. Key Vendor Analysis
18.1 Accenture
18.1.1 Key Facts
18.1.2 Business Overview
18.1.3 Business Segmentation by Revenue 2013
18.1.4 Business Segmentation by Revenue 2012 and 2013
18.1.5 Geographical Segmentation by Revenue 2013
18.1.6 Business Strategy
18.1.7 Recent Developments
18.1.8 SWOT Analysis
18.2 Cap Gemini
18.2.1 Key Facts
18.2.2 Business Overview
18.2.3 Business Segmentation by Revenue 2013
18.2.4 Business Segmentation by Revenue 2012 and 2013
18.2.5 Geographical Segmentation by Revenue 2013
18.2.6 Business Strategy
18.2.7 Recent Developments
18.2.8 SWOT Analysis
18.3 Genpact
18.3.1 Key Facts
18.3.2 Business Overview
18.3.3 Services Segmentation by Revenue 2013
18.3.4 Services Segmentation by Revenue 2012 and 2013
18.3.5 Geographical Segmentation by Revenue 2013
18.3.6 Business Strategy
18.3.7 Recent Developments
18.3.8 SWOT Analysis
18.4 IBM
18.4.1 Key Facts
18.4.2 Business Description
18.4.3 Business Segmentation
18.4.4 Revenue Segmentation by Business Segments
18.4.5 Revenue Segmentation by Business Operation
18.4.6 Revenue Comparison of Business Segments 2012 and 2013
18.4.7 Revenue Segmentation by Geography
18.4.8 Business Strategy
18.4.9 Key Developments
18.4.10 SWOT Analysis
18.5 TCS
18.5.1 Key Facts
18.5.2 Business Overview
18.5.3 Business Segmentation by Revenue 2013
18.5.4 Business Segmentation by Revenue 2012 and 2013
18.5.5 Geographical Segmentation by Revenue 2013
18.5.6 Business Strategy
18.5.7 Recent Developments
18.5.8 SWOT Analysis

19. Other Reports in this Series

List of Exhibits:

Exhibit 1: Market Research Methodology
Exhibit 2: Global BPO Market Overview
Exhibit 3: Global BPO Market 2013-2018 (US$ billion)
Exhibit 4: Global BPO Market Segmentation by Application, 2013
Exhibit 5: Global CRM BPO Market 2013-2018 (US$ billion)
Exhibit 6: Global HR BPO Market 2013-2018 (US$ billion)
Exhibit 7: Global F&A BPO Market 2013-2018 (US$ billion)
Exhibit 8: Global BPO Market Segmentation by End-Users 2013
Exhibit 9: Global BPO Market by Geographical Segmentation 2013
Exhibit 10: Global BPO Market by Vendor Segmentation, 2013
Exhibit 11: Accenture: Business Segmentation by Revenue 2013
Exhibit 12: Accenture: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 13: Accenture: Geographical Segmentation by Revenue 2013
Exhibit 14: Cap Gemini: Business Segmentation by Revenue 2013
Exhibit 15: Cap Gemini: Business Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 16: Cap Gemini: Geographical Segmentation by Revenue 2013
Exhibit 17: Genpact: Services Segmentation by Revenue 2013
Exhibit 18: Genpact: Services Segmentation by Revenue 2012 and 2013 (US$ million)
Exhibit 19: Genpact: Geographical Segmentation by Revenue 2013
Exhibit 20: Business Segmentation of IBM Corp.
Exhibit 21: Revenue Segmentation of IBM Corp. 2013
Exhibit 22: Revenue Segmentation of IBM Corp. 2013
Exhibit 23: Revenue Comparison of Business Segments 2012 and 2013 (US$ million)
Exhibit 24: Revenue Segmentation of IBM Corp. by Geography 2013
Exhibit 25: TCS: Business Segmentation by Revenue 2013
Exhibit 26: TCS: Business Segmentation by Revenue 2012 and 2013 (US$ billion)
Exhibit 27: TCS: Geographical Segmentation by Revenue 2013

Press Release

TechNavio Announces the Publication of its Research Report - Global BPO Market 2014-2018

TechNavio recognizes the following companies as the key players in the Global BPO Market : Accenture Plc, Capgemini S.A., Genpact Ltd., IBM Corp., Tata Consultancy Services Ltd., 3i Infotech Ltd., Aditya Birla Nuvo Ltd., Aegis Ltd., Aon plc, Cognizant Technology Solutions Corp., Convergys Corp., EXLService Holdings Inc., Firstsource Solutions Ltd.,HCLTechnologies Ltd., Hewlett-Packard Co., Hinduja Global Solutions, Infosys Ltd., Intelenet Global Services, NCO Financial Systems Inc., Wipro Ltd. , WNS (Holdings) Ltd., Xerox Corp.

Commenting on the report, an analyst from TechNavio’s team said: “Cloud technology is revolutionizing the mode of outsourcing business processes. With its usage, BPO clients can have instant access to applications on demand and eliminate the need to invest in IT infrastructure.  Though many BPO clients are still hesitant regarding its usage because of concerns of data security, return on investment, high initial investment, high cost of upgrades, maintenance, and acquiring a new project, several clients are increasingly adopting this technology in view of its disruptive levels of productivity improvement and business enablement. Some of the advantages associated with adopting a cloud-based BPO service are cost reduction, reliability, scalability, and agility.”

According to the report, cost-effectiveness of outsourcing certain capital and labor intensive operations is one of the major factors driving the growth of the market. These firms are increasingly outsourcing their back office functions that require more infrastructure, capital investment, and human resources. Outsourcing these functions enable the firms to improve efficiency of operations and cut costs though labor arbitrage.

Further, the report states that the future of the Global BPO market is, however, constrained by certain factors; the most important among them being the rising attrition rates. BPO jobs are mainly taken up on a temporary or part-time basis and hence the turnover rates of employees are very high.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.

Filed in: Information Technology
Publisher : Infiniti Research Limited
More Reports
Title Price Buy Now

Global Parking Management Systems Market 2014-2018

Parking is increasingly becoming an important aspect of transportation planning. Parking management can be defined as the process of reducing traffic and street congestion by providing advanced systems with automated management for all types of car parks, offering end to end services. Parking management systems solutions help in various ways such as enhancing security, reducing operating costs, quick ROI, convenience, and smooth payment process. TechNavio's analysts forecast the Global Parking Management Systems market to grow at a CAGR of 11.69 percent over the period 2013-2018. Covered in this Report This report covers the present scenario and the growth prospects of the Global Parking Management Systems market for the period 2014-2018. To calculate the market size, the report c......
$2500

Data Center Market in the US 2014-2018

A data center is a centralized computing facility consisting of servers, storage devices, networking equipment and solutions, and powering and cooling solutions. The data center facilities are either established by large enterprises or a group of enterprises to meet their computing and storage requirements. With increasing digital content in the networks, there is a considerable increase in the computational requirements. Cloud computing has also a considerable effect on the growth of the data center market in the US. US is home to the largest number of data center facilities across the globe and is expected to grow at a faster pace in the future. Cloud computing service providers are establishing huge data center facilities which cater to the computing requirements of the enterprises and ......
$3000

Global Scheduling and Automation Software Market 2014-2018

Scheduling and Automation Software automates, manages, and controls the workflow throughout the IT infrastructure in an organization. The software align IT with business objectives for better performance and reduce in total cost of ownership. It consists of two sub-markets. The datacenter automation software controls and monitors the process of the datacenter in the organization. As datacenter grows and become more complex, IT organizations are relying and investing on systems management software and automation to manage their IT infrastructure more efficiently and improve knowledge retention when attrition rate increases. The workload management software deals with the support and customer service. Moreover, it handles effective customer related tasks for better productivity of the organi......
$2500

Global 3D Terrestrial Laser Scanning Market 2014-2018

Laser scanners are optical measuring systems based on laser light transmission. Terrestrial laser scanning is a new and efficient method for digitizing large objects and is used in surveys, which allows ways to acquire complex geometric data from buildings, machines, and other objects. Terrestrial laser scanners provide a fast and accurate method of topographical surveying, giving deliverables such as spatial cloud data, digital elevation model (DEM), digital terrain model (DTM), contour maps, and the raw data for databases and technical analysis. It is a ground-based technique to measure the position and dimension of objects in 3D space. TechNavio's analysts forecast the Global 3D Terrestrial Laser Scanning market to grow at a CAGR of 12.53 percent over the period 2013-2018. Covered......
$2500

Global Smart Education Market 2014-2018

Smart education or digital education refers to the integration of IT with education. It involves technologies that are used to convert traditional education systems into automated virtual learning environment through web-based courses, assessment materials, online tutoring, professional development, and data management systems. These technologies consist of software such as educational enterprise resource planning (ERP) to disruptive technologies such as learning management system (LMS) and learning content management system (LCMS), interactive whiteboards, and simulation-based learning hardware. Smart education widely caters to the needs of governments, international standard bodies, and educators from all streams. TechNavio's analysts forecast the Global Smart Education market to grow......
$2500

Global DCS Market in the Oil and Gas Industry 2014-2018

A DCS is an automated control system that, rather than being centralized, is distributed across an entire organization. DCSs are distributed in such a way that each component or sub-system of a manufacturing plant is controlled by one or more controllers, thereby providing instructions to different parts of the plant. Thus, instead of having a centrally located control system, each section of the plant has its own control operations. DCSs, hence, enable the effective and efficient control and management of the entire plant. Further, they facilitate a reduction in downtime errors and an increase in the productivity of the plant. DCSs are adopted by various industries such as Oil and Gas, Power, Pharmaceuticals, Pulp and Paper, Aerospace, Automotive, Shipbuilding, Machinery Manufacturing, Co......
$2500

Global DCS Market in the Power Industry 2014-2018

A DCS is an automated control system that, rather than being centralized, is distributed across an entire organization. DCSs are distributed in such a way that each component or sub-system of a manufacturing plant is controlled by one or more controllers, thereby providing instructions to different parts of the plant. Thus, instead of having a centrally located control system, each section of the plant has its own control operations. DCS solutions, hence, enable the effective and efficient control and management of the entire plant. Further, they facilitate a reduction in downtime errors and an increase in the productivity of the plant. DCS solutions are adopted by various industries such as Oil and Gas, Power, Pharmaceuticals, Pulp and Paper, Aerospace, Automotive, Shipbuilding, Machinery......
$2500

Global EMC Shielding Market 2014-2018

Electromagnetic compatibility is the ability of electrical equipment to perform efficiently in an electromagnetic environment without being affected or influenced by other devices present in its proximity. Electromagnetic compatibility shielding is a protection provided to electrical and electronic devices protecting them from electromagnetic interference (EMI). EMI refers to the phenomenon where electromagnetic radiation affects the performance of electrical and electronic equipment. Electromagnetic compatibility shielding is used across many industries because of its capability to effectively neutralize the effects of EMI. TechNavio's analysts forecast the Global Electromagnetic Compatibility (EMC) Shielding market to grow at a CAGR of 8.49 percent over the period 2013-2018. Covere......
$2500

Global Mass Transit Security Market 2014-2018

Mass transit security refers to the security systems used in mass transit locations to detect, monitor, and scan travelers and their belongings. Across the globe, the road, railroad, air, and sea transportation systems are designed for easy accessibility and convenience. However, due to growing crimes and terrorist attacks, various governments have taken certain qualitative measures to improve and protect infrastructure and public safety. As millions of people take public transportation, the need for their safety and security is of high importance. Past attacks such as 9/11 have brought a sense of panic among people. Therefore, there is a huge pressure on governments and transportation safety authorities to provide comprehensive solutions for protecting the infrastructure and the safety of......
$2500

Global Middle Office Outsourcing Market 2014-2018

Middle Office Outsourcing is a sub-segment of the Capital Markets industry. Middle office outsourcing refers to the transfer of operational activities such as trade processing and settlement, asset pricing and accounting, asset servicing and reporting to the external organization, which included mostly custodian banks or other specialist administratord. Value-added services include derivative processing, collateral management, compliance monitoring, performance calculation, risk analytics, and client reporting. With the current trend of asset managers operating on a global scale and advanced product offerings, fund managers have to devise investment strategies to serve across geography, country trading, different reporting requirements, different classes, and asset classes. TechNavio's ......
$2500