Global Field Service Management (FSM) Market 2014-2018

2014-09-17
Price :
Published : Sep-2014
No. of Pages : 70

Field service management (FSM) software is used to remotely locate, track, and manage information regarding the teams of technicians sent by companies into the field for service processes. It offers organizations a number of benefits, including cost saving, improved employee productivity, and enhanced customer satisfaction. In addition, the increased management visibility in field operations enables enterprises to quickly recognize and address revenue-generating opportunities. FSM solutions are used for scheduling, allocating, and dispatching technicians for fieldwork. Moreover, they can help in proper scheduling or prioritizing the allotted work, help in matching technician skills, and reduce the problem-solving time.

TechNavio’s analysts forecast the Global Field Service Management Market to grow at a CAGR of 12.33 percent over the period 2013-2018.

Covered in this Report

This report covers the present scenario and the growth prospects of the Global FSM market for the period 2014-2018. To calculate the market size, the report considers the revenue generated from the FSM solutions. The report also presents the vendor landscape and a corresponding detailed analysis of the major five vendors in the market. In addition, it discusses the major drivers that influence the growth of the market. It also outlines the challenges faced by vendors and the market at large, as well as the key trends emerging in the market.

The major end-user segments covers in the report are the following:

  • Manufacturing sector
  • Retail sector
  • Construction sector
  • IT sector
  • Telecom sector

Key Regions

  • Americas
  • APAC
  • EMEA

Key Vendors

  • ClickSoftware Technologies
  • Oracle
  • PTC
  • SAP
  • TOA Technologies

Other Prominent Vendors

  • Astea International
  • IFS Metrix
  • Infor
  • Retriever Communications
  • Service Max
  • ServicePower
  • Ventyx
  • Vertical Solutions
  • Wenn SoftInfor

Market Driver

  • Emergence of SaaS-based FSM Solutions
  • For a full, detailed list, view our report

Market Challenge

  • High Cost of Implementation
  • For a full, detailed list, view our report

Market Trend

  • Emergence of Mobile FSM
  • For a full, detailed list, view our report

Key Questions Answered in this Report

  • What will the market size be in 2018 and what will the growth rate be?
  • What are the key market trends?
  • What is driving this market?
  • What are the challenges to market growth?
  • Who are the key vendors in this market space?
  • What are the market opportunities and threats faced by the key vendors?
  • What are the strengths and weaknesses of the key vendors?
Filed in: Information Technology
Publisher : Technavio
More Reports
Title Price Buy Now

Myanmar: Country Intelligence Report

Myanmar: Country Intelligence Report Summary "Myanmar: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Myanmar today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband and mobile markets, as well as a review of key regulatory trends. In 2017, Myanmar will generate total telecom service revenue of $2.7bn, which is expected to decline to $2.6bn by 2022 at a CAGR of -0.1%. However, when valued in local currency, the total service revenue indicates an increase from an e......
$990

Singapore: Country Intelligence Report

Singapore: Country Intelligence Report Summary "Singapore: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Singapore today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV segments, as well as a review of key regulatory trends. Singapore's telecom and pay-TV services market will grow from an estimated $5.1 bn (SGD7.1bn) in 2017 to $5.4bn (SGD 7.3bn) by 2022 at a CAGR of 1.2% (0.5% in SGD) over 2017-2022. Mobile voice will be the largest revenue-......
$990

New Zealand: Country Intelligence Report

New Zealand: Country Intelligence Report Summary "New Zealand: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in New Zealand today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV segments, as well as a review of key regulatory trends. New Zealand's telecom and pay-TV services market will grow from an estimated $4.4bn (NZ$6.3bn) in 2017 to $4.8bn (NZ$7.7bn) by 2022 at a CAGR of 1.7% (3.9% in NZ$) over 2017-2022 driven by projected growth in mobile......
$990

Smart Cities in Africa & the Middle East: Gaining traction as rates of urbanization increase

Smart Cities in Africa & the Middle East: Gaining traction as rates of urbanization increase Summary "Smart Cities in Africa & the Middle East: Gaining traction as rates of urbanization increase", a new Telecom Insider Report by GlobalData, provides an executive-level overview of the smart city market in Africa & the Middle East. It delivers deep qualitative insight into the smart city market, analyzing key trends and smart city projects being implemented in the region, and the main smart city value chain and ecosystem dynamics in the region. Rapid urbanization and scarcity of resources have been pushing AME countries to look for smart solutions to ensure sustainability and rationalization of available resources. Most governments in Africa are focusing on providinng basic public s......
$1195

Qatar: Country Intelligence Report

Qatar: Country Intelligence Report Summary "Qatar: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Qatar today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV, as well as a review of key regulatory trends. Qatar's telecom and pay-TV services market will grow from an estimated $2.4bn in 2017 to $2.8bn by 2022 at a CAGR of 2.7% over 2017-2022 driven by projected growth in mobile data and fixed broadband revenues. Mobile voice will be the largest revenu......
$990

Bolivia: Country Intelligence Report

Bolivia: Country Intelligence Report Summary "Bolivia: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Bolivia today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV segments, as well as a review of key regulatory trends. Bolivia's telecom and pay-TV services market will grow from an estimated $1.4bn in 2017 to $1.6bn by 2022 at a CAGR of 2.9% (5.3% in Bs) over 2017-2022, driven by projected growth in mobile data, fixed broadband and pay-TV segments. ......
$990

Ukraine: Country Intelligence Report

Ukraine: Country Intelligence Report Summary "Ukraine: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Ukraine today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV, as well as a review of key regulatory trends. Mobile voice will be the largest revenue-contributing segment in 2017. The telecom service revenue growth in Ukraine over 2017-2022 will be mainly driven by mobile data. Going forward, operators will focus on data-centric services and i......
$990

Smart Cities in Asia-Pacific: Smart City Initiatives Gain Momentum as Connectivity Improves and ICT Technologies Evolve

Smart Cities in Asia-Pacific: Smart City Initiatives Gain Momentum as Connectivity Improves and ICT Technologies Evolve Summary "Smart Cities in Asia-Pacific: Smart City Initiatives Gain Momentum as Connectivity Improves and ICT Technologies Evolve", a new Telecom Insider Report by GlobalData, provides an executive-level overview of the smart city market in Asia-Pacific. It delivers deep qualitative insight into the smart city market, analyzing key trends and smart city projects being implemented in the region, and the main smart city value chain and ecosystem dynamics in the region. Rapid urbanization and inadequate resources in the Asia-Pacific region have been putting pressure on city's services which have struggled to keep up. This has created the need to become more organized......
$1195

Hong Kong: Country Intelligence Report

Hong Kong: Country Intelligence Report Summary "Hong Kong: Country Intelligence Report", a new Country Intelligence Report by GlobalData, provides an executive-level overview of the telecommunications market in Hong Kong today, with detailed forecasts of key indicators up to 2022. Published annually, the report provides detailed analysis of the near-term opportunities, competitive dynamics and evolution of demand by service type and technology/platform across the fixed telephony, broadband, mobile and pay-TV markets, as well as a review of key regulatory trends. Hong Kong's telecom and pay-TV services market will grow from 2017 to 2022 at a CAGR of 1.5% (0.9% in HK$) driven by projected growth in the mobile data and fixed broadband segments. Mobile data will be the largest revenue......
$990

Costa Rica: Country Intelligence Report

Costa Rica: Country Intelligence Report Summary Costa Rica's telecom and pay-TV services market will grow at a CAGR of 2.0% over 2017-2022 (3.5% in local currency) driven by projected growth in mobile data, fixed broadband and pay-TV segments. Mobile data revenue will expand at the fastest CAGR of 11.6% over 2017-2022, driven by rising smartphone subscriptions, growing adoption of 3G/4G services, and increasing consumption of video content and social media on mobile devices. Kolbi and new players in the IPTV space, such as Telecable and Coopelasca, are driving IPTV adoption through attractive pricing plans and multiplay packages. Mobile voice revenue will decline over the forecast period due to growing consumer preference for messaging OTT communication solutions. Fixed broadba......
$990