Online Returns in the UK – 2017

2017-08-10
Price :
Published : Aug-2017
No. of Pages : 43

Online Returns in the UK – 2017

Summary

Consumers are increasingly comfortable purchasing more products online than they intend to keep, knowing they will send a certain amount back to the retailer. This is particularly common among shoppers aged 15-24, influenced by the growing number of delivery saver schemes available such as ASOS Premier, New Look’s delivery pass and Boohoo Premier. These schemes encourage shoppers to effortlessly buy and return with unlimited free and fast delivery options.

Online returns channel is set to rise by 34.6% to £5,438.1m by 2022. Growing consumer confidence in the returns process and a 35% growth in online spend over the same period will drive this growth. Retailers must prepare for the rising number of returns by investing into the entire operation. Retailers that are able to provide a returns process which is as seamless as the purchasing journey will benefit from improved customer retention.

Penetration of online shoppers that have returned an item, has risen across all sectors other than in clothing & footwear, although clothing & footwear has by far the highest penetration at 32.7% – compared to the next highest sector food & grocery gifting at 19.7%. With free returns provided by the majority of major retailers within the sector, investment should be directed towards improving the wider process. For example, providing refunds at the point of return, whether in store or at pick up/drop off point, will appeal to consumers, particularly as spend on discretionary items will be limited over the next two years.

Overall, 37.3% of returns were made via post while 35.1% were brought back to a retailer’s store. However, for five of the nine retail sectors, returns were most commonly completed via returning to store. The minimal use of channels such as lockers and drop off points like Collect+ and Doddle proves that consumer awareness of these options remains low. Retailers should further highlight the availability of the lesser used options to demonstrate the convenience of their returns proposition whilst alleviating some of the workload and resource involved in the returns process, for stores.

The report “Online Returns in the UK – 2017” offers comprehensive insight and analysis of the online returns channel in the UK, the main trends and the hot issues, consumer returns motivations and preferred methods. Consumer data is based on our e-retail survey using a panel of nationally representative online shoppers.

Specifically, this report –
– Identifying the factors that are driving the online returns channel.
– Exploring what people return.
– Understanding who returns goods bought online.
– Exploring motivations and views on returning goods bought online

Companies mentioned in this report: Amazon, AO.com, ASOS, boohoo.com, Boots, B&Q, Debenhams, Eve, H&M, Ikea, John Lewis, Marks & Spencer,Next, New Look, Topshop, Sports Direct, Very.co.uk, Wiggle

Scope

– The online returns channel is set to rise by 34.6% to £5,438.1m by 2022. Growing consumer confidence in the returns process and a 35.0% growth in online spend over the same period will drive this growth. Retailers must prepare for the rising number of returns by investing into the entire operation. Retailers that are able to provide a returns process which is as seamless as the purchasing journey will benefit from improved customer retention.
– Penetration of online shoppers that have returned an item, has risen across all sectors other than in clothing & footwear, although clothing & footwear has by far the highest penetration at 32.7% – compared to the next highest sector food & grocery gifting at 19.7%.
– Overall, 37.3% of returns were made via post while 35.1% were brought back to a retailer’s store. However, for five of the nine retail sectors, returns were most commonly completed via returning to store. The minimal use of channels such as lockers and drop off points like Collect+ and Doddle proves that consumer awareness of these options remains low. Retailers should further highlight the availability of the lesser used options to demonstrate the convenience of their returns proposition whilst alleviating some of the workload and resource involved in the returns process for stores.

Reasons to buy

– Utilise our five year forecasts to 2022 for the online returns channel, and sector penetration to help form an effective growth strategy.
– Review our analysis on hot issues and understand the factors driving the channel.
– Understand the returns penetration for each sector in 2017, and returns penetration of total online market.
– Understand the returns channel share of online retail and forecast growth compared to online spend, to help incorporate growing returns into financial forecasts.
– Recognise why consumers are returning products purchased online to enable a better understanding of the channel moving forward, and to help mitigate the future growth of returns.

Filed in: Consumer Goods, Retail
Publisher : GlobalData
More Reports
Title Price Buy Now

Female Fragrances (Fragrances) Market in Argentina – Outlook to 2024: Market Size, Growth and Forecast Analytics

Female Fragrances (Fragrances) Market in Argentina - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Female Fragrances (Fragrances) Market in Argentina - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Female Fragrances market in Argentina. Female Fragrances - all "mass" and "prestige" fragrances marketed exclusively at women which are neither antiperspirants nor deodorants. Prestige fragrances carry the name of a prestige perfume or fashion house. Includes fragrance gift packs. Female Fragrances market in Argentina registered a positive compound annual growth rate (CAGR) of 32.24% during the period 2014 to 2019 with a sales value of ARS 16,050.10 Million in 2019, an increase of 11.56% over 2018. The market achieved its ......
$500

Female Fragrances (Fragrances) Market in Brazil – Outlook to 2024: Market Size, Growth and Forecast Analytics

Female Fragrances (Fragrances) Market in Brazil - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Female Fragrances (Fragrances) Market in Brazil - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Female Fragrances market in Brazil. Female Fragrances - all "mass" and "prestige" fragrances marketed exclusively at women which are neither antiperspirants nor deodorants. Prestige fragrances carry the name of a prestige perfume or fashion house. Includes fragrance gift packs. Female Fragrances market in Brazil registered a positive compound annual growth rate (CAGR) of 4.74% during the period 2014 to 2019 with a sales value of BRL 10,691.36 Million in 2019, an increase of 5.05% over 2018. The market achieved its strongest perf......
$500

Female Fragrances (Fragrances) Market in Chile – Outlook to 2024: Market Size, Growth and Forecast Analytics

Female Fragrances (Fragrances) Market in Chile - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Female Fragrances (Fragrances) Market in Chile - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Female Fragrances market in Chile. Female Fragrances - all "mass" and "prestige" fragrances marketed exclusively at women which are neither antiperspirants nor deodorants. Prestige fragrances carry the name of a prestige perfume or fashion house. Includes fragrance gift packs. Female Fragrances market in Chile registered a positive compound annual growth rate (CAGR) of 9.10% during the period 2014 to 2019 with a sales value of CLP 1,95,170.16 Million in 2019, an increase of 8.02% over 2018. The market achieved its strongest perfor......
$500

Male Fragrances (Fragrances) Market in Colombia – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in Colombia - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in Colombia - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in Colombia. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in Colombia registered a positive compou......
$500

Male Fragrances (Fragrances) Market in France – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in France - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in France - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in France. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in France registered a positive compound annua......
$500

Male Fragrances (Fragrances) Market in India – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in India - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in India - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in India. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in India registered a positive compound annual gr......
$500

Male Fragrances (Fragrances) Market in Italy – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in Italy - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in Italy - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in Italy. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in Italy registered a positive compound annual gr......
$500

Male Fragrances (Fragrances) Market in Mexico – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in Mexico - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in Mexico - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in Mexico. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in Mexico registered a positive compound annua......
$500

Male Fragrances (Fragrances) Market in South Africa – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in South Africa - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in South Africa - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in South Africa. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in South Africa registered a......
$500

Male Fragrances (Fragrances) Market in Spain – Outlook to 2024: Market Size, Growth and Forecast Analytics

Male Fragrances (Fragrances) Market in Spain - Outlook to 2024: Market Size, Growth and Forecast Analytics Summary Male Fragrances (Fragrances) Market in Spain - Outlook to 2024: Market Size, Growth and Forecast Analytics is a broad level market review of Male Fragrances market in Spain. Male Fragrances - all "mass" and "prestige" fragrances marketed exclusively at men which are neither antiperspirants nor deodorants nor products marketed specifically as "Eau de Cologne" or as "aftershaves". This therefore equates to male "Eau de Toilettes" and male "Eau de Parfums". Mass fragrances are widely available, whereas "prestige" versions carry the name of either a perfume or fashion house. Includes fragrance gift packs. Male Fragrances market in Spain registered a positive compound annual gr......
$500
We use cookies to deliver the best possible experience on our website.
By continuing to use this site, or closing this box, you consent to our use of cookies. To learn more, visit our Privacy Policy