Click & Collect in the UK,

Published : Jan-2019

No. of Pages : 76

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Table of Contents
THE HOT ISSUES
Channel drivers and inhibitors in click & collect
Main issues in click & collect
The instore collection journey must be improved
The impact of store closures needs to be minimised
Retailers' click & collect services have plateaued
WHAT PEOPLE BUY
Channel definitions
Headlines
Overall channel size
Channel in context
Overall channel size
Overall channel growth
Sector growth in click & collect
Books
Clothing & footwear
DIY & gardening
Electricals
Entertainment
Food & grocery
Furniture & floorcoverings
Health & beauty
Homewares
WHO PEOPLE SHOP WITH
Click & collect retailer penetration
Profile: John Lewis
Profile: Marks & Spencer
Profiles of Argos, Next, Debenhams, Boots
Click & collect comparisons
HOW AND WHY PEOPLE SHOP
Headlines
Who shops
Who shops: books
Who shops: clothing & footwear
Who shops: DIY & gardening
Who shops: electricals
Who shops: entertainment
Who shops: food & grocery
Who shops: furniture & floorcoverings
Who shops: health & beauty
Who shops: homewares
Shopper profile by sector
The shopper journey
Shopping habits: device used
Shopping habits: device penetration by demographic
Shopping habits: time online shoppers made an order
Shopping habits: time that online orders are picked up
Shopping habits: location of purchase
Shopping habits: journey to pick up purchases
Shopping habits: checking purchases
Shopping habits: additional purchases instore
Shopping habits: length of research time
Shopper motivations
Shopper motivations: Drivers of click & collect usage
Shopper motivations: Drivers by demographic
Shopper motivations: Views on future click & collect usage
Shopper motivations: Option chosen if click & collect unavailable
Satisfaction of fulfilment methods
METHODOLOGY
Definition and methodology

List of Tables
Key retailers' click & collect services 2018 versus 2019
Size of the click & collect channel in 2018, including sector size for 2018 and 2023 and five-year growth rate
Click & collect retailer penetration and average additional spend instore, 2018
Click & collect retailer specifications
Click & collect profile of shoppers by sector, 2018
How often consumers make additional purchases by sector, 2018

List of Figures
Click & collect share of online retail, 2017, 2018e & 2023e
Growth of the fulfilment channels, 2018e-2023e
Overall click & collect: size of the channel 2017-2023e
Overall click & collect and total online: annual growth rates 2017-2023e
Sector growth in click & collect, 2018e-2023e
Books: Click & collect sector size, 2017-2023e
Books: Click & collect annual growth rates, 2017-2023e
Books: Click & collect shares, 2017-2023e
Clothing & footwear: Click & collect sector size, 2017-2023e
Clothing & footwear: Click & collect annual growth rates, 2017-2023e
Clothing & footwear: Click & collect shares, 2017-2023e
DIY & gardening: Click & collect sector size, 2017-2023e
DIY & gardening: Click & collect annual growth rates, 2017-2023e
DIY & gardening: Click & collect shares, 2017-2023e
Electricals: Click & collect sector size, 2017-2023e
Electricals: Click & collect annual growth rates, 2017-2023e
Electricals: Click & collect shares, 2017-2023e
Entertainment: Click & collect sector size, 2017-2023e
Entertainment: Click & collect annual growth rates, 2017-2023e
Entertainment: Click & collect shares, 2017-2023e
Food & grocery: Click & collect sector size, 2017-2023e
Food & grocery: Click & collect annual growth rates, 2017-2023e
Food & grocery: Click & collect shares, 2017-2023e
Furniture & floorcoverings: Click & collect sector size, 2017-2023e
Furniture & floorcoverings: Click & collect annual growth rates, 2017-2023e
Furniture & floorcoverings: Click & collect shares, 2017-2023e
Health & beauty: Click & collect sector size, 2017-2023e
Health & beauty: Click & collect annual growth rates, 2017-2023e
Health & beauty: Click & collect shares, 2017-2023e
Homewares: Click & collect sector size, 2017-2023e
Homewares: Click & collect annual growth rates, 2017-2023e
Homewares: Click & collect shares, 2017-2023e
Journeys to pick up click & collect purchases: John Lewis and all online shoppers, 2018
Journeys to pick up click & collect purchases: Marks & Spencer and all online shoppers, 2018
Click & collect and third-party pickup penetration, 2017 & 2018
Click & collect penetration of online shoppers, overall and by demographic, 2017 & 2018
Click & collect penetration of online books shoppers, overall and by demographic, 2018
Click & collect penetration of online clothing & footwear shoppers, overall and by demographic, 2018
Click & collect penetration of online DIY & gardening shoppers, overall and by demographic, 2018
Third-party penetration of online electricals shoppers, overall and by demographic, 2018
Click & collect penetration of online entertainment shoppers, overall and by demographic, 2018
Click & collect penetration of online food & grocery shopper, overall and by demographic, 2018
Click & collect penetration of online furniture & floorcoverings shopper, overall and by demographic, 2018
Click & collect penetration of online health & beauty shoppers, overall and by demographic, 2018
Click & collect penetration of online homewares shoppers, overall and by demographic, 2018
Device used for making Click & collect purchases, 2017 & 2018
Laptop/desktop Click & collect penetration by demographic, 2018
Tablet Click & collect penetration by demographic, 2018
Mobile Click & collect penetration by demographic, 2018
Time online shoppers placed an order, 2017 & 2018
Time that click & collect orders are picked up, 2017 & 2018
Location of Click & collect purchase, 2017 & 2018
Journeys to pick up click & collect purchases, 2017 & 2018
Checking click & collect purchases, 2017 & 2018
How often consumers make additional purchases instore, 2017 & 2018
Proportion of consumers who made an additional purchase , 2017 & 2018
Length of research time, click & collect shoppers versus all online shoppers, 2018
Drivers of Click & collect usage, 2018
Click & collect shopper driver: avoid paying for home delivery charges, by demographic, 2018
Click & collect shopper driver: ensure stock availability, by demographic, 2018
Click & collect shopper driver: minimise the time spent in stores, by demographic, 2018
Click & collect shopper driver: don't want to wait for home delivery, by demographic, 2018
Click & collect shopper driver: quickest way to get the item, by demographic, 2018
Views on future usage of Click & collect, 2017 & 2018
Option chosen if click & collect is unavailable, 2017 & 2018
Satisfaction of fulfilment methods, 2017 & 2018

Filed in: Consumer Goods, Retail

Publisher : GlobalData

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