UK Consumer Satisfaction Index 2012 Music & Video

2012-05-04
Published : May-2012

UK Consumer Satisfaction Index 2012 for music & video is based around individual retailers and provides a highly detailed, data-rich overview of a retailer’s customers, drawing on a nationwide survey of 6,000 shoppers each year.

Features and benefits

  • Measure and rank your performance in customer satisfaction in the sector and assess how this has changed using six years of history (2007–12).
  • Includes ratings for price, range, quality, service, convenience, ambience, layout and facilities. Use these to understand strengths and weaknesses.
  • Identifies the biggest CSI winners and losers in music & video this year, highlighting those that pose the greatest threat to your business.

Report Details:

Published: April 2012
No. of Pages: 19

Price: Single User License – US$5250              Corporate User License – US$13125

                                                  Request Sample

Highlights

Play.com has ousted Amazon from the number one spot overall, and has once again claimed the highest score for price.

Tesco is the most improved retailer in terms of its overall score, excelling in terms of range, price, and convenience.

iTunes is still placed first for convenience, despite recording a lower score compared to 2011.

Your key questions answered

  • What is driving satisfaction for different retailers in music & video? Which retailers have improved the most?
  • What are your competitors’ strengths and weaknesses and how can you exploit them by adapting your own strategies?
  • How are drivers of satisfaction changing in terms of importance in the consumers’ eyes? What impact is the economy having on drivers of satisfaction?
Filed in: Retail
More Reports
Title Price Buy Now

United Kingdom (UK) Consumer Spending Intentions for Christmas 2021 – Analysing Buying Dynamics, Channel Usage, Spending and Retailer Selection

United Kingdom (UK) Consumer Spending Intentions for Christmas 2021 - Analysing Buying Dynamics, Channel Usage, Spending and Retailer Selection Summary United Kingdom (UK) Consumer Spending Intentions for Christmas 2021 report forms part of the Retail Occasions Series, and offers a comprehensive overview of the Christmas retail occasion ahead of the event, analysing consumers' intentions for spending. More consumers are shopping earlier for Christmas this year, with worries over supply chain issues driving this trend as many are concerned they will not be able to get what they want closer to the day. Consumers also plan to spend more on seasonal food & drink compared to 2020, as many hope to celebrate together with family and loved ones. So far, consumers have spent the most money at Am......
$500

Top 50 Global Food and Drinks Specialists Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs)

Top 50 Global Food and Drinks Specialists Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs) Summary This brief lists the Top 50 Food and Drinks Specialists Retailers by sales in 2020, which includes sales tax, per calendar year, making the data and market shares comparable. Scope - The top 50 global food and drinks specialists retailers sales reached US$ 55.7bn in 2020 - The top 50 glboal food and drinks specialists retailers sales accounted for 3.6% of the overall channel sales in 2020. - Krasnoe & Beloe tops the list with 0.4% global market share in 2020......
$650

Top 50 Global Hypermarkets, Supermarkets and Hard Discounters Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs)

Top 50 Global Hypermarkets, Supermarkets and Hard Discounters Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs) Summary This brief lists the Top 50 Hypermarkets, Supermarkets and Hard Discounters by sales in 2020, which includes sales tax, per calendar year, making the data and market shares comparable. Scope - The top 50 global hypermarkets, supermarkets and hard discounters retailers sales reached US$1,749.6 bn in 2020 - The top 50 glboal hypermarkets, supermarkets and hard discountersretailers sales accounted for 40.9% of the overall channel sales in 2020. - Walmart & Beloe tops the list with 10.1% global market share in 2020......
$650

Top 50 Global Value, Discount, and Variety and General Merchandise Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs)

Top 50 Global Value, Discount, and Variety and General Merchandise Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs) Summary This brief lists the Top 50 Value, Discount, and Variety & General Merchandise Retailers by sales in 2020, which includes sales tax, per calendar year, making the data and market shares comparable. Scope - The top 50 global value, discount, and variety & general merchandise retailers sales reached US$286.3 bn in 2020 - The top 50 glboal value, discount, and variety & general merchandise retailers sales accounted for 58.0% of the overall channel sales in 2020. - Target & Beloe tops the list with 18.2% global market share in 2020......
$650

Top 50 Global Convenience Stores Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs)

Top 50 Global Convenience Stores Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs) Summary This brief lists the Top 50 Convenience Stores Retailers by sales in 2020, which includes sales tax, per calendar year, making the data and market shares comparable. Scope - The top 50 global convenience stores retailers sales reached US$361.7 bn in 2020 - The top 50 glboal convenience stores retailers sales accounted for 9.8% of the overall channel sales in 2020. - 7-Eleven tops the list with 2.2% global market share in 2020......
$650

Top 50 Global Department Store Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs)

Top 50 Global Department Store Retailers Sales, Market Share, Positioning and Key Performance Indicators (KPIs) Summary This brief lists the Top 50 Department Store Retailers by sales in 2020, which includes sales tax, per calendar year, making the data and market shares comparable. Scope - The top 50 global department store retailers sales reached US$204.5 bn in 2020 - The top 50 glboal department store retailers sales accounted for 60.0% of the overall channel sales in 2020. - Macy's tops the list with 5.1% global market share in 2020......
$650

United Kingdom (UK) Consumer Spending Intentions for Black Friday 2021 – Analysing Buying Dynamics, Channel Usage, Spending and Retailer Selection

United Kingdom (UK) Consumer Spending Intentions for Black Friday 2021 - Analysing Buying Dynamics, Channel Usage, Spending and Retailer Selection Summary The GlobalData United Kingdom (UK) Consumer Spending Intentions for Black Friday 2021 report forms part of the Retail Occasions series, and offers a comprehensive overview consumer intentions for Black Friday 2021, analysing the market, the major players, the main trends and consumer attitudes. More consumers are looking to go into store this year compared to 2020, as there are no restrictions in place this year. There is also a significant increase in the number of consumers willing to delay purchasing an item until Black Friday as they aim to secure the product at a discounted price. There are fewer consumers for whom Amazon will be......
$500

Childrens Footwear in Singapore – Sector Overview, Brand Shares, Market Size and Forecast to 2025

Childrens Footwear in Singapore - Sector Overview, Brand Shares, Market Size and Forecast to 2025 Summary Childrens Footwear in Singapore - Sector Overview, Brand Shares, Market Size and Forecast to 2025 provides both the historic and forecast market data of total apparel sales, and the children's footwear market in Singapore. It illustrates the data with charts, graphs and tables summarizing the value and volume trends, with category details in children's footwear. The forecasts include the impact of COVID-19 on growth. The report also reveals major brand's share in apparel and children's footwear with their price and market positioning in 2020. Furthermore, this report showcases the trends in the market and sectors by value and volume. It also reveals the brand leaders by market share......
$550

Accessories in Singapore – Sector Overview, Brand Shares, Market Size and Forecast to 2025

Accessories in Singapore - Sector Overview, Brand Shares, Market Size and Forecast to 2025 Summary Accessories in Singapore - Sector Overview, Brand Shares, Market Size and Forecast to 2025 provides both the historic and forecast market data of total apparel sales, and the accessories market in Singapore. It illustrates the data with charts, graphs and tables summarizing the value and volume trends, with category details in accessories. The forecasts include the impact of COVID-19 on growth. The report also reveals major brand's share in apparel and accessories with their price and market positioning in 2020. Furthermore, this report showcases the trends in the market and sectors by value and volume. It also reveals the brand leaders by market share in 2020 in each of the sectors as wel......
$550

Womenswear in Singapore – Sector Overview, Brand Shares, Market Size and Forecast to 2025

Womenswear in Singapore - Sector Overview, Brand Shares, Market Size and Forecast to 2025 Summary Womenswear in Singapore - Sector Overview, Brand Shares, Market Size and Forecast to 2025 provides both the historic and forecast market data of total apparel sales, and the womenswear market in Singapore. It illustrates the data with charts, graphs and tables summarizing the value and volume trends, with category details in womenswear. The forecasts include the impact of COVID-19 on growth. The report also reveals major brand's share in apparel and womenswear with their price and market positioning in 2020. Furthermore, this report showcases the trends in the market and sectors by value and volume. It also reveals the brand leaders by market share in 2020 in each of the sectors as well as ......
$550
We use cookies to deliver the best possible experience on our website.
By continuing to use this site, or closing this box, you consent to our use of cookies. To learn more, visit our Privacy Policy